Policy & Procedure (P&P) | | | OR | | | Standard Operating Procedure (SOP) |
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WCM FRAMEWORK |
| | PURPOSE |
| | INTERNAL FRAMEWORK Standardizes step-by-step processes, workflows, instructions, and guidelines specific to departmental needs.
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ALL WCM OR LARGE GROUPS May apply to affected individuals who include patients, customers, contractors, and other non-employees impacted by the policy.
| | | APPLICABILITY | | | LIMITED |
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MANDATORY COMPLIANCE | | | AUTHORITY/ ENFORCABILITY | | | GUIDANCE Used for guidance, establishing best practices, reference, and internal departmental education/training.
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AUTHORTATIVE/HIGH LEVEL Use binding language (e.g., “must,” “shall,” “required,” “obliged,”).
TIP - Draft P&Ps with the expectation they will undergo regulatory/legal scrutiny. | | | LANGUAGE STYLE | | | SUGGESTIVE/DETAILED Suggestive language, industry-specific terminology/jargon, and specific individual names/contact information can be used (e.g., “should,” “may,” “can,” “usually”).
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WCM CWID USERS/GENERAL PUBLIC | | | ACCESSIBILITY | | | RESTRICTED |
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FORMAL | | | REVIEW & APPROVAL | | | INFORMAL |